The Rentco commitment to you

The Rentco commitment to you

Rentco is a leading commercial vehicle rental company that operates from our head office in Perth, and depots in Adelaide, Darwin, Melbourne, Sydney, Brisbane and Townsville.  Our commitment to our customers is to make your vehicle rental experience as seamless and stress free as possible.

We have invested millions in our fleet, so that you have access to a pool of modern well-maintained vehicles that are tough enough to cope with Australian conditions.

We have in integrated business model where our vehicles are inspected and maintained in-house by our team of qualified technicians.  Our front of house customer service staff are trained, experienced and knowledgeable about all aspects of our diverse fleet of heavy duty trucks, light commercial vehicles and buses.

Rentco understands that accidents can happen.  For your peace of mind and safety, we offer a 24/7 national breakdown or recovery service.

We look after your bottom line by offering the keenest rates on our range of modern rental fleet and look after our long term partners with our preferred partner’s rates.

Consumer rights statement

We believe in transparency. To keep things simple, we’ve structured our rental agreements into easy to understand documents for the convenience of our customers.  All of your rights and obligations are set out in the Rental Agreement you sign when you collect your hire vehicle.

If you are unsure about anything, our customer service specialists are happy to answer any questions.  You have peace of mind knowing your consumer rights are not altered, restricted or modified by our rental agreements.

More information on your consumer rights are available from consumer organisations and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading authorities.

Documentation

To hire a vehicle from Rentco, you must have a valid Australian drivers licence for the class of vehicle you are hiring. Check to enquire if there are any special ticket or licence requirements to operate specialised equipment.   Mine sites and construction sites all have strict criteria for vehicles and equipment which must be met.  Rentco has a fleet of mine site compliant vehicles, ensuring when you turn up at the gate there are no expensive delays.

Continuous improvement

At Rentco, we are always looking to improve our services.  We value customer feedback, because your input helps us to direct what we do and how we do it.   If you feel that there is something we do well (or could do better), then please let us know via the contact us section of our website.  Whether it’s a bouquet or brick bat, we’ll take all comments on board.  Your feedback informs our future planning and professional development for our staff.